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ISO 9001: Quality 2020-02-07T12:08:24+00:00

ISO 9001: 2015 Quality Management System

ISO 9001 specifies requirements aimed primarily at giving confidence in the products and services provided by an organization and thereby enhancing customer satisfaction. Its proper implementation can also be expected to bring other organizational benefits, such as improved internal communication, better understanding and control of the organization’s processes.

Awareness training

Duration: 1 Day

Course Summary:

The introduction course provides the participant with an oversight on the requirements of ISO 9001:2015 standard regarding Quality Management. This course is designed for personnel who are not involved or responsible for the Quality Management Systems but do have an impact on the company overall quality management.

The course prepares the participant to understand a brief description of the Quality Management Systems standard requirements as well as importance of Quality Management as a tool to ensure compliance with customer requirements and continual improvement.

It demonstrates how Quality Management contributes to the day-to-day business operations through the effective application and management of resources.

WHO SHOULD ATTEND:

  • General operational staff;

  • Management and supervisors;

  • Staff working with customers or public;

  • Those with an interest in Quality Management System.

OUTCOME:

With the successful completion of this course the participant will be able to:

  • Understand the ISO 9001:2015 requirements applicable to them;

  • Understand the seven Quality Principles and the application of such;

  • Understand Risk base thinking;

  • Understand Corrective actions and dealing with non-conforming products.

Implementation training

Duration: 2 Days

Course Summary:

The implementation course provides the participant with an in-depth level of knowledge on the requirements of ISO 9001:2015 standard.

Our course is designed for personnel who are responsible for the development and implementation of the Quality Management Systems.

A practical application of the standard requirements provides the participant with in-depth knowledge regarding the development, implementation and maintenance of the Quality Management Systems requirements.

The implementation course prepares the participant to understand the requirements for auditing preparation as well as importance of Quality Management as a tool to ensure compliance with customer requirements and continual improvement.

It demonstrates how Quality Management contributes to the day-to-day business operations through the effective application and management of resources.

WHO SHOULD ATTEND:

  • Those with the responsibility for implementation and maintenance of Quality Management Systems based on ISO 9001:2015 requirements;

  • Those with an interest in Quality Management Systems especially ISO 9001:2015; and

  • Those how would go for internal audit or lead auditor courses.

OUTCOME:

With the successful completion of this course the participant will be able to:

  • Apply the ISO 9001:2015 requirements as a business management tool;

  • Understand the Quality principles and how to implement;

  • Understand and apply the process approach;

  • Understand an apply risk-based thinking;

  • Develop documents required by the standard;

  • Understand business principles regarding continual improvement;

  • Apply and improve customer focus and satisfaction.

Internal auditing training

Duration: 3 Days

Course Summary:

Auditing of quality management systems forms an important part of the process to demonstrate continual improvement, thus the ISO 9001:2015 standard requires that the quality management system must be audited on a periodic basis. The Internal Auditor Course is designed for persons to plan, conduct and report on internal audits.

The course material is based on sampling methods, interviewing techniques, effective listening skills, compiling non-conformities and value-added report writing. Special emphasis is devoted to causing of non-conformances and effective development of corrective action requests.

The internal auditor course is designed specifically those individuals responsible for carrying-out internal audits in accordance to ISO 9001:2015 standard requirements.

The course provides participants with opportunity to audit against procedures written for real world applications. Participants are exposed to real life scenarios and are equipped to conduct internal as well as supplier audits in a professional manner.

Auditor roles and responsibilities including personal behaviour is also covered as well as the documentation forming part of the internal audit as well as supplier audit process and audit objectives, audit scope and audit criteria.

WHO SHOULD ATTEND:

  • Internal Auditors;

  • Quality Managers;

  • Operational Manager;

  • Those who want to perform 2nd party internal auditing or supplier audits based on the ISO 9001:2015 requirements;

  • Those with an interest in auditing principles regarding the quality management systems based on ISO 9001:2015 requirements;

  • Those developing a quality management system based on ISO 9001:2015 requirements.

  • Successful completion of an ISO 9001:2015 Implementation.

  • Good understanding of the ISO 9001:2015 standard.

PRE-REQUISITE:

OUTCOME:

With the successful completion of this course the participant will be able to:

  • Understand the planning and preparation for an ISO 9001 internal audits, based on the ISO 19011:2018 requirements for auditing management systems;

  • Develop applicable documents required by the standard;

  • Develop auditing material required to conduct an internal audit;

  • Applying techniques and principles to conduct an audit effectively;

  • Apply the principles of planning, executing, recording and close out of an audited scenario; and

  • Identifying and document non-conformances.

  • To develop and document an Audit report that meet standard requirements.

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